Return and Exchange Policy

If you are not entirely satisfied with your purchase and would like to return the item, you have 15 days from the day you placed the order. 

Step 1 :  Contact us by Email or WhatsApp    

whatsapp +447403361213 

Step 2: please tell us the reasons why you would like to return the item and wait for our response.

Step 3: post the item to our Return address

 Ella Hair And Beauty Salon 

2 Smithdown Road

L7 4JG


United Kingdom

Step 4: Once we have received the item we would send you an email to confirm it and then your fund would be Refunded.

Important Information 

returns are only accepted if the item is unused, already damaged before getting to you, in it originally condition and the tags must still be on.

Buyer is Responsible for all returns and returns fees and also making sure that returned item get to us. 
we would do our best to make sure all returns goes smoothly and less stressful for you.

if you have any questions please contact us. 


we are happy to change the size or colour of an item, please see our return policy above.

if you have any questions please contact us.