Ordering and payment FAQS

Q. I have placed an order but haven’t received a confirmation email?

If you cannot see this in your inbox, please check your junk folder for the email address used, just in case it has been filed there  in error.

Q. Can I amend an existing order? 

As soon as we receive an order, we aim to dispatch the item very quickly. Once an order has been dispatched, we are on able to make any amendments. Should you need to make any changes to when you order please send us an  email or contact our helpline via WhatsApp  as soon as possible and we will certainly do all we can to assist.

Q. Are my details safe when shopping on your site?

We can assure you that your payment details are 100% safe and secure. Our payments are carried out   by  stripe and PayPal, they are all reputable companies and they are 100% safe and secure. We do not see your payments details. 



Delivery FAQS

Q. How Will my order be sent to me.

At  the point of dispatch you will receive an email confirmation the content and method of delivery for your order. This email will also contain the delivery Courier and in some cases tracking number for you to track your order. 

Q. When can I expect to receive my delivery?

Most deliveries are received in (1-4 working days to the  UK)   and (4-10 days  to Europe) rest of the world ( 7-15 days). 

Q. My office is now closed, so can I redirect my parcel to a different address?

If your parcel has been dispatched, we unfortunately cannot change the address or redirect the parcel. However, if the nominated address is closed and a delivery attempt fails, you are able to contact the delivery provider  and request re-delivery to an alternative address. 

You can also collect your parcel from your local depo or  you can redirected the parcel  to your local post office for collection.

If the parcel hasn’t been dispatched yet, please send us an email or contact us by our WhatsApp helpline. 

Returns FAQS 

Q. How long do I have to return an item?

You have  30 days from the date of purchase to return your item. Please  see our return policy for more information.

Q.when do I receive my refund 

 We aim to process your refund the very day we receive the item.

Q. I would like to return an item for an exchange or refund how can I do this?

If you would like to return your item for exchange or refund please contact us by email or via our WhatsApp helpline before returning the item. See our return page for more information. 

Q. I have received the wrong item or item is faulty, what can I do?

We are very sorry to hear if this has happened. Please contact us via email or  via our WhatsApp helpline.

Trust and products FAQS

Q. Do you sell your products in any other place.

Yes we sell in various market places. 

Q. Where do you sell?

We sell on 

  1. Etsy
  2. EBay
  3. Onebuy
  4. Street secret 

5. wakuda

5. Bufe.co.uk

6.Shopify our website 

Q. Can I trust your site with my details?

Yes you can trust our website, we only use your details to fulfill your order.

You can also follow our social media pages, you are welcome to ask us any questions on Facebook or Instagram.